We offer the following services:
- Annual or Periodic Service at Customer’s Site
- Sensor Repairs and Overhaul, including Sensor Calibration.
- Ad. Hock Service and Support
- Testing and Repair of Systems
- Engineering for modification of existing systems
- Postprocessing, analysis and reporting of Met-Ocean data.
- Remote system performance monitoring.
Recording of data is only one part of the overall scope if accurate and reliable statistics shall be made available. Continuous monitoring of sensors and system performance are required. Problems have to be rectified as soon as possible
We provide periodic analysis of system performance for a number of customers as we have in-depth understanding of sensor measurement principles and exposure on the systems we have delivered. Accurate advice on rectification of problems is given to the operators as soon as any problem is detected. This ensures a high capture rate of data with high quality. Monthly reports may be issued with analysis of system performance and filtered data records.
In addition, we deliver annual reports with updated climatological statistics which may be used for number of purposes, such as basis for new design, structural requirements and verification and general environmental aspects.
Monthly system performance and data quality reports, as well as annual climatological reports are produced in-house by experienced engineers and geo-physicists. We are preparing such reports for a number of clients covering their obligations to provide Norwegian Petroleum Directorate with such reports.
We also perform data analysis on Met-Ocean data connected to special incidents etc.
We have, and are, prepared to undertake R&D, or design and engineering consultancy work for, or in cooperation with others.
We have significant experience and long term contracts for providing data verification reports on meteorological and oceanographical data recorded by our Met-Ocean systems. We are preparing such reports for a number of clients covering their obligations to provide Norwegian Petroleum Directorate with such reports. We also perform data analysis on Met-Ocean data connected to special incidents etc
SM-050 WAVE AND CURRENT RADAR
We strongly recommend that the Miros Wave Radar is overhauled and repaired in our workshop. As an alternative to overhauling the existing parts, Miros offers already overhauled parts as replacements in a turn-around arrangement. Hire units are also available for the duration of the overhaul, at reasonable fixed prices.
In combination with overhaul, Miros may also upgrade the system and offer other services, e.g. re-commissioning at site.
Miros may also offer spare parts to be kept available, either offshore, onshore or at Miros premises in order to decrease repair lead time.
System upgrades are offered following releases of new sw-versions. No standard spare parts package is offered for the Wavex system, however all vital parts are available as spare parts from our stock.
SM-140 RANGE FINDER AND SM-048 ALTIMETER
Overhaul and repair should be done in our workshop. We have spare parts and staff readily available. For most models of SM-048 and SM-094, we may hire out a replacement sensor in the repair period.
Miros offer repair, overhaul and calibration services for all sensors and systems we have supplied. Basic repairs and overhaul are done by our staff in our workshop, more complex repairs and calibration is performed by competent sub-suppliers. For some clients we also operate a turn-around scheme for sensors, an efficient way of providing newly calibrated and overhauled sensors to our offshore clients. Miros stock a limited number of the most frequently required spares.
Returning Items for repair, calibration or maintenance
This page provides important information if you need to return your Miros provided equipment. Please read the instructions below carefully, in particular with regard to meeting your local customs regulations covering the import and export of goods for repair.
RMA – Return Merchandise Authorization
Before any product is returned for repair you must have obtained a Return Merchandise Authorization (RMA) in writing from Miros AS. An RMA can be obtained using our e-mail address: email@example.com
You must complete a proforma invoice, include all the information requested and ensure that it is correct. You can provide your own, or download a copy of ours here. Make sure you include a copy of all shipping and export documents with the proforma invoice inside the freight box.
Note that freight insurance on repairs is not covered by Miros. You must make sure your goods are properly insured before shipping to Miros AS. We will not be held responsible if the instrument is damaged or lost while being shipped to Miros for repair. Similarly, Miros will not be held responsible for consequential damages as a result of instruments becoming damaged or lost while being shipped to Miros for repair. Miros will always insure instruments returned to a customer after service or repair. You will be invoiced the cost of this insurance along with other charges relating to the repair and shipping costs. If the instrument is repaired under warranty Miros will cover all return shipping and insurance costs.
The regulations and requirements covering the export and re-import of items sent for repair will vary from country to country, and in the past some of our customers have experienced problems because they failed to provide the correct documentation. If these matters are not handled correctly, you may be charged for import duties and taxes a second time when your instrument is returned to you.
We at Miros must meet our own country’s regulations when taking instruments for repair and when returning them. This may not be enough for your country.
We strongly suggest that you as part of your own procedures for handling any returns, check with your customs authorities as to what information, documents etc.. they need from you and from us. You should then inform us of what you need by e-mail, fax or mail. We will do all we can to help you.
We offer special adapted courses and training for our system deliveries. The training is normally held in Miros office in Asker, Norway. On request we also perform training elsewhere.
For more information about our training programs, please contact:
Director Service and Support